The Strategic Plan Outline has been posted as promised. So 2 points there. Only took me to the 2nd to the last page to find something that is in it that is not in notes from USTU and USAT BOD and other meetings and seminars and presentations over the last couple decades. But I did find something new! Other than the pretty photos that is. USAT is going to support the LA bid for the Olympics.
I would give a hint on the improved communication with members part- when someone contacts you either by mail or email or phone, even if you don't like what they had to say - you need to at least acknowledge receipt.